GENERAL POLICIES

WITHIN 30 DAYS OF ORIGINAL PURCHASE

Wild Things will accept returns of unworn, unwashed or undamaged merchandise for full refund, less the original shipping charges. The original receipt must accompany items for refund. Refunds will be made in the form of the original payment and only to the original buyer. Within 30 Days, we'll cover the return shipping costs.

After 30 DAYS and WITHIN 60 DAYS OF ORIGINAL PURCHASE

Wild Things will gladly make an exchange or issue a merchandise credit for unworn, unwashed or undamaged merchandise for the price at the time of sale (with original receipt). Wild Things cannot accept returns after 60 days.

PRICE ADJUSTMENTS

For products purchased on wildthingsgear.com, we will honor the sale price if you purchased a full priced item within the last 7 days prior to the sale, and your item is the same product number, color and size as the item on sale. If so, we will gladly refund the difference to you with the original receipt. This does not apply to custom, made-to-order purchases, which are not subject to price adjustments.

CUSTOM MADE-TO-ORDER ITEMS

Within 30 days of receipt, Wild Things will accept returns of unworn, unwashed or undamaged merchandise, that has not been embroidered with a "Personal ID," for a full refund, less the original shipping charges. The original receipt must accompany items for refund. Refunds will be made in the form of the original payment and only to the original buyer. Within 30 Days, we'll cover the cost of return shipping.


HOW TO RETURN

Step 1: Get an RMA Number

Returns are accepted only with an authorized RMA (Return Merchandise Authorization) number affixed to or written on the return package. To receive an RMA number, please e-mail returns@wildthingsgear.com with your Invoice number, style number(s) of items being returned, and the last 4 digits of the credit card used for the original purchase along with expiration date. Returns without an authorization number will be returned to sender.

Step 2: Follow these directions

WITHIN 30 DAYS

E-mail returns@wildthingsgear.com to coordinate a free shipping return label.

Please allow 14 days for us to receive and process your return or exchange. We will credit or refund the value of the merchandise total and any taxes that were charged (excluding original delivery and handling charges).

AFTER 30 DAYS and WITHIN 60 DAYS

Return your order using the shipper of your choice to our returns department:

Wild Things, LLC
Returns
1272 West Main Road
Green II - Suite 200
Middletown RI 02842

Please allow 14 days for us to receive and process your return or exchange. We will credit or refund the value of the merchandise total and any taxes that were charged (excluding delivery and handling charges).

WITH RECEIPT

We will grant a full refund in the original payment method (excluding delivery and handling charges) within 60 days of original purchase.

NO RECEIPT

We will exchange the item or provide a merchandise credit. Merchandise credits can be applied over the phone to a website order.


FREE EXCHANGES

BY PHONE

Call Customer Service at (877) 984-4647 to request an exchange. We'll place an order for your new item right away, and usually ship it the next day. We'll need to charge you the purchase price, but we'll waive the shipping and handling charge for the new item. Once we receive your return, we'll credit you for the cost of the original item.