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Our Guarantee

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Should any flaw appear due to defective materials or workmanship, Wild Things will replace or repair the product at no cost to you.

Payment & Pricing

Payment Options

Wild Things accepts several major credit cards for your shopping convenience:

• MasterCard
• Visa
• American Express

Prices

All prices on our website are in US Dollars. Applicable sales tax will be charged on total merchandise, including shipping and handling fees, for orders shipped to Rhode Island and New Jersey. For international orders, any duties and taxes are the responsibility of the recipient and are payable upon delivery.

Charging Your Credit Card

Wild Things charges your credit card on the date your order ships. Orders are subject to verification and acceptance before shipping. Wild Things is not responsible for typographical errors.

Gift cards coming soon

Pro purchase & team sales

Wild Things is chosen for the world’s most demanding conditions by the world’s most demanding users. We build our products to exceed the expectations of the elite user. By selecting our brand, you, your staff, or your customers will be receiving the most innovative, reliable, durable, and well-crafted outdoor technical gear available. Wild Things also offers custom embroidery at a modest charge.

Eligibility

Our pro purchase program allows qualified organizations and individuals to purchase Wild Things at a substantial savings. Our criteria for eligibility includes:

• Professional status and certifications
• Exposure to clients or other enthusiasts
• A good reputation for professional conduct and service

For more information or to apply, email Wild Things Pro Purchase Program

Refunds, Returns & Exchanges

General Policies

Within 30 days of original purchase

Wild Things will accept returns of unworn, unwashed or undamaged merchandise for full refund. The original receipt must accompany items for refund. Refunds will be made in the form of the original payment and only to the original buyer. Within 30 Days, we'll cover the return shipping costs.

Price adjustments

For products purchased on wildthingsgear.com or in our Wild Things, North Conway store, we will honor the sale price if you purchased a full priced item within the last 7 days prior to the sale, and your item is the same product number, color and size as the item on sale. If so, we will gladly refund the difference to you with the original receipt. This does not apply to custom, made-to-order purchases, which are not subject to price adjustments.

After 30 days of original purchase

Wild Things will gladly make an exchange or issue a merchandise credit for unworn, unwashed or undamaged merchandise for the price at the time of sale (with original receipt).

Custom Made-To-Order Items

Within 30 days of receipt, Wild Things will accept returns of unworn, unwashed or undamaged merchandise, that has not been embroidered with a "Personal ID," for a full refund. The original receipt must accompany items for refund. Refunds will be made in the form of the original payment and only to the original buyer. Within 30 Days, we'll cover the cost of return shipping.

How to Return

Returns are accepted only with an authorized RMA (Return Merchandise Authorization) number affixed to or written on the return package. To receive an RMA number, please e-mail returns@wildthingsgear.com with your Invoice number, style number(s) of items being returned, and the last 4 digits of the credit card used for the original purchase along with expiration date. Returns without an authorization number will be returned to sender.

Within 30 Days

Call our North Conway store to coordinate a free shipping return label: 1-877-WTHINGS.

Please allow 14 days for us to receive and process your return or exchange. We will credit or refund the value of the merchandise total and any taxes that were charged (excluding original delivery and handling charges).

After 30 Days, Return the package using the shipper of your choice to the following address:

Wild Things®
1618 White Mountain Hwy
North Conway, NH 03860
USA

Please allow 14 days for us to receive and process your return or exchange. We will credit or refund the value of the merchandise total and any taxes that were charged (excluding delivery and handling charges).

Return to our North Conway Location:

If you find yourself in the White Mountains, we’ll gladly issue a refund using the original form of payment. You can find us at the base of Mt. Washington Valley:

Wild Things
1618 White Mountain Hwy.
North Conway, NH 03860
USA
(603)356-9453

With receipt

We will grant a full refund in the original payment method (excluding delivery and handling charges)

No receipt

We will exchange the item or provide a merchandise credit. Merchandise credits can be applied on the website, in the store, or over the phone.

Free Exchanges

By phone

Call Customer Service at (877)WTHINGS to request an exchange. We'll place an order for your new item right away, and usually ship it the next day. We'll need to charge you the purchase price, but we'll waive the shipping and handling charge for the new item. Once we receive your return, we'll credit you for the cost of the original item.

Repairs

By law, garments sent in for repair must be clean. Please wash garments prior to shipping them to us. Dirty garments will be returned to you. Typical turnaround time for most repairs is four weeks from the time we receive your product, but may take longer during times of heavy volume.

Please send repair items to:

Wild Things, LLC
Attn: Repairs
1618 White Mountain Highway
North Conway, NH 03860

Please include a note with your name, physical return address, daytime phone number, what you are sending back for repair and what work you would like to be performed.

Please note that colors and fabrics do change over time, and in instances where we can no longer offer an exact match, we will make the most reasonable match possible. If you have an older product in need of repair, please give us a call at (877)WTHINGS.

Security

Submitting transactions over the Internet can be as secure as providing credit card or check payments in person. To ensure the best possible customer experience, Wild Things is committed to meet and maintain the highest levels of Internet security.

Securely Transmitting Data

Your payment and personal information is always safe. We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) to keep all of your personal and financial information secure so that it cannot be read over the internet. This information includes credit card number, name, and billing and shipping address information.

Safeguarding Information

To minimize the risk of loss and/or additional expenses that could occur from compromised cardholder information, Wild Things WILL NOT retain any of the following information electronically:

• Credit Card number 
• Credit Card expiration date
• PIN number
• CVV number
• CVV2 number

The protection of your personal information is important to Wild Things, and as a result, we do not accept payment via email.

Wild Things protects against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs. In addition, Wild Things’ E-Commerce Security Policy requires compliance with the Payment Card Industry Data Security Standard (PCI DSS).

The principles in PCI DSS are defined by a council formed by the major card brands--Visa, Mastercard, Discover, American Express, and JCB--to help improve credit card security by creating and maintaining standards on how to properly handle credit card information. PCI DSS defines what merchants should do in order to reduce the risk of fraud and improve their customers' confidence in using credit cards for payment.

Preventing Fraudulent Activity

Wild Things utilizes an Advanced Fraud Detection Suite of tools that identify, manage and prevent suspicious and potentially fraudulent transactions. These tools evaluate transactions for indicators of fraud. They provide a powerful and highly effective defense against fraudulent transactions.

Please note however, should any unauthorized charges appear on your credit card as a result of shopping on our website, you must notify your credit card provider in accordance with its reporting rules and procedures.

Security Tips

Protecting Yourself – simple guidelines

• Never share your user ID or password.
• Create secure passwords. The more secure your password is, the harder it becomes for somebody to guess. While it's not required, we suggest that you choose a password that is at least 7 characters, and include a mix of letters, numbers, and special symbols.
• Avoid using easily identifiable or personal information as your password - like a dictionary word, family or pet's name, or E-mail address
• Be cautious about using a public computer, as they may contain keylogger software designed to steal your passphrase. If you do decide to use a public computer to shop on the Wild Things websites, don't forget to Sign Out from the website right before you leave.

E-Mail Security

• E-mails are generally insecure and easy to forge. Be aware that an email, which comes from a friend or a business partner, could be fraudulent and designed to trick you into providing personal information or installing dangerous software.
• Install antivirus and firewall software on your computer to protect yourself from phishing scams and viruses.
• We will never initiate the request for your Wild Things password, or any other sensitive account information (like your credit card or social security number).
• If you contact Wild Things Customer Support, we may verify your identity by asking for non-critical information, such as your Wild Things user name, shipping address, or past order information.
• If you've received a suspicious E-mail that appears to have come from Wild Things or have concerns about an E-mail request from Wild Things, please contact us using one of the methods noted below under ‘Contact Information.’

On the Phone

• Customer service employees may validate a caller by asking information such as current shipping address, order information, last four digits or expiration date of a credit card on file.
• Under no circumstance will any Wild Things employee, including customer service, ask for your full credit card number or account password.

Contact Information

Feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns. Please note: When you contact us, please provide your name and address exactly as it appears on correspondence you have received from us.

By Postal Mail

Wild Things LLC
449 Thames Street, Suite 400
Newport, RI 02840

By Phone

Call toll free Mon-Friday 9:00AM – 5:00 AM
(877)WTHINGS

By Email

sales@wildthingsgear.com

Privacy

Here at Wild Things, we take privacy seriously and we firmly believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. You’re very important to us, and we want to provide you with a safe and secure online experience.

This Privacy Statement describes how we collect and use your information and gives you choices as to how we use it. We suggest that you review this Privacy Statement periodically as we may update it from time to time. This policy was last updated on May 30, 2010.

What information does Wild Things collect about me?

Every time you visit our website, we automatically collect your Internet service provider’s address, the Web page from which you came, and a record of your activity on our site.

When you purchase from Wild Things or request a catalog, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order or send you the catalog.

We also collect the information you provide to us when you register for “My Account”, participate in a contest or sweepstakes promotion, fill out a survey or questionnaire, or contact us (for example via email).

How do you use my information?

The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic mailings or telephone calls from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings or telephone calls from us, please contact us.

We periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please contact us, or click the “unsubscribe” link on any promotional email you receive from us. Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.

In some instances, we use third party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. These companies are contractually-restricted from using your information in any manner other than in helping us to provide you with the products and services available from Wild Things.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

What are “cookies” and how does Wild Things use them?

A “cookie” is a small data file stored on your computer. At Wild Things, we place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of the data we store in our database includes your account preferences, items added to your shopping cart, user-specific information on pages accessed, and previous visits to our site. Through cookies we may: alert you to new areas that we think might be of interest to you when you return to our site; record past activity at our site; or, customize Web page content. Your information is stored in a safe and secure database.

We do not use cookies to store any of your personal or financial information on your computer.

Types of Information and Access

We provide you access to the following information if you send us an email, call us or write to us:

• Financial information (such as credit card account information)
• Unique identifier information (customer number or password)
• Transaction information (dates on which you made purchases, amounts and types of purchases)
• Contact information (name, address, phone number)

We evaluate each request and will reply in an appropriate manner and in a form of communication that ensures the security of the information you have requested.

Wild Things does not seek to solicit information from anyone under the age of thirteen (a “Child”). If a Child submits information to us and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties.

Contact Information

Feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns. Please note: When you contact us, please provide your name and address exactly as it appears on correspondence you have received from us.

By Postal Mail:

Wild Things, LLC
449 Thames Street, Suite 400
Newport, RI 02840

By Phone:

Call toll free Mon-Friday 9:00AM – 5:00 PM
(877)WTHINGS

By Email:

sales@wildthingsgear.com

Terms of Use

Site Use & Purchase Overview

Thank you for exploring the wildthingsgear.com and wttactical.com websites. These Terms of Use govern your use and access to this site. We may change, update, delete or add to these terms over time. By accessing and using this site, you agree to these Terms of Use, all policies within this site (including our return policy), and all changes or modifications to the foregoing. If you do not agree to these Terms of Use, such policies, or any modifications thereto, please do not use this site.

Privacy Policy Statement

We respect the privacy of our customers and encourage you to read our Privacy Policy so that you may make an informed decision about using our site.

Copyright

All copyrighted and copyrightable materials on this Site, including, without limitation, the design, text, technical documentation, manuals, product information, graphics, images, pictures, sound files and other files, and the selection and arrangement (”Materials”) thereof are ALL RIGHTS RESERVED Copyright © 20010-11 Wild Things, LLC and/or its licensors. You are granted a limited, non-sublicensable right to access this site and print the Materials for your personal, non-commercial, and informational use only. The foregoing license grant does NOT include the right for you to:

• publish, publicly perform or display, or distribute to any third party any Materials, including reproduction on any computer network or broadcast or publications media;
• market, sell or make commercial use of this site or any Materials;
• systematically collect and use of any data or content including the use of any data spiders, robots, or similar data gathering, mining or extraction methods;
• make derivative uses of this site or the Materials; or
• use, frame or utilize framing techniques to enclose any portion of this site (including the images found at this site or any text or the layout/design of any page or form contained on a page).

Except for the limited license granted to you, you are not conveyed any other right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of Wild Things, LLC or any third party. Any unauthorized use of this Site will terminate the permission or license granted by these Terms of Use and may violate applicable law including copyright laws, trademark laws (including trade dress), and communications regulations and statutes.

Trademarks

Wild Things, WT Tactical, wildthingsgear.com, wttactical.com, the Wild Things logo, the WT Tactical logo, and any proprietary product or service names contained in this site are either trademarks or registered trademarks of Wild Things, LLC or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Wild Things, LLC. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of Wild Things, LLC, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Wild Things, LLC. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

Customer Communications

We welcome your comments and feedback. All communications and comments submitted to wildthingsgear.com are non-confidential. Wild Things, LLC reserves the right to use any ideas, concepts, comments, techniques, visuals, suggestions or communications. All comments, feedback, suggestions and submissions shall be and remain Wild Things, LLC property.

Product Availability

Many of the products displayed at wildthingsgear.com are also available through our catalogs and retail store. Extended sizes that are available online may not be available in the retail store. The prices listed in the site are quoted in U.S. dollars.

Accuracy

Though we strive for accuracy, occasionally, the information at wildthingsgear.com may contain typographical errors, inaccuracies, or omissions in relation to product descriptions, pricing and availability. We apologize for such oversights. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted an order). In the event of a pricing error on an item you have ordered, we will notify you and await your approval of the corrected price before continuing with your order. We hope this will not cause you undue inconvenience.

Due to special promotions and sales, items in your shopping cart may have a different price from the price displayed on the product page when it was first placed in your cart.

Please note that because the colors you see will depend on your monitor, we cannot guarantee that your monitor will display the exact color of an item displayed.

Links to Other Sites

Periodically, links may be established from this site to one or more external sites or resources operated by third parties (”Third Party Sites”). These links are provided for your convenience only and the inclusion of any link does not imply affiliation, endorsement, or adoption by us of the site or any information contained therein. In addition, some Third Party Sites also may provide links to the Wild Things site. None of such links should be deemed to imply that Wild Things endorses the Third Party Sites or any content therein. Wild Things does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. When leaving this site, you should be aware that our terms and policies no longer govern, and, therefore, you should review the applicable terms and policies, including privacy and data gathering practices, of that site.

SITE DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT OR PHOTOGRAPHY.

LIMITATION OF LIABILITY

IN NO EVENT SHALL WILD THINGS LLC OR ITS OFFICERS, DIRECTORS, SHAREHOLDERS OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR INABILITY TO USE THIS SITE OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THIS SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY YOU ON ANY INFORMATION OBTAINED FROM WILD THINGS LLC, OR THAT RESULTS FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERROR, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF WILD THINGS LLC (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) ARISING OUT OF OR RELATING TO THE USE OF THIS SITE EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO WILD THINGS LLC FOR ACCESS TO OR USE OF THIS SITE.

Changes and Modifications

We reserve the right to change or modify any of the terms and conditions contained in these Terms of Use or any policy of the site, at any time and in our sole discretion. If we decide to change our Terms of Use or a policy, we will post a new version on our site and update the date. Any changes or modification will be effective upon posting of the revisions. Your continued use of this site following the posting of the changes or modifications will constitute your acceptance of such changes or modifications. You should frequently review these Terms of Use (including its date) and applicable policies from time-to-time to understand the terms and conditions that apply to your use of the site.

Choice of Law and Jurisdiction

Wild Things, LLC controls this site from its offices within the State of Rhode Island. Wild Things does not imply that the materials published on this site are appropriate for use outside of the United States. If you access this site from outside of the United States, you do so on your own initiative and you are responsible for compliance with local laws. The terms of this site shall be governed by the laws of the State of Rhode Island, without giving effect to its conflict of laws provisions. You agree that any action at law or in equity arising out of or relating to these Terms of Use shall be filed only in state or federal court located in Providence, Rhode Island, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms of Use.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. wildthingsgear.com and wttactical.com does not offer products for sale to children under 18. We sell products for purchase by adults only. By using this site, you are representing to us that you are 18 years old or older. wildthingsgear.com and wttactical.com will not be liable for any damages that may result from misrepresentation of age by a user of our site. Wild Things, LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

General Provisions

We reserve the right, without notice and in our sole discretion, to terminate your ability to use this site, and to block or prevent future access to and use of the site. If any provision of these Terms of Use shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. These Terms of Use, including any applicable policy contained in this site, constitute the entire agreement between you and Wild Things, LLC relating to the subject matter addressed herein.

Contact Customer Service

Feel free to contact us for any reason, including a request to be added to or taken off our mailing list, a question about one of our products, or a question about an order.

By Postal Mail

Wild Things LLC
449 Thames Street, Suite 400
Newport, RI 02840

By Phone

Call toll free Mon-Friday 9:00AM – 5:00 AM
(877)WTHINGS

By Email

sales@wildthingsgear.com